When you are delivering a Billboard order exceptionally good, you’re not only earning a satisfied customer, a positive review of your profile and earning points, but you also increase your chances of getting more projects from same clients making you some permanent clients for future.
Client retention refers to the concept that a customer who purchases a Billboard from you once is more likely to come back for future orders. Your goal is to make sure they always choose you for their needs. Repeated clients contribute appreciably to a freelancer's overall sales, so understanding who your clients are and focusing on retention is key. Here are some tips to help with your client retention:
Go the Extra Mile
The foundation of completing a Billboard order is delivering exactly what the client expects, within the agreed time. However, adding a few small, extra touches can make a huge impact. Delivering well before the due date of submission is a very simple and effective way to earn appreciation for your customers’ business and demonstrate that you’re a freelancer who consistently exceeds expectations.
Be Quick to Respond
Responsiveness is crucial for building trust with clients. Make it a habit to respond to customer inquiries as promptly as possible. This not only boosts your responsiveness rate, which is beneficial for your business, but it also shows clients that they are valued. Quick responses can make them more likely to return for future orders.
Stay Connected
Finishing a customer’s order doesn’t have to mean the end of your communication. Use the My Contacts page to keep in touch with previous clients, especially when you have updates or new offers that might interest them (while being careful not to disturb them and get a warning). If you’re launching a new Billboard, this is a great opportunity to reach out and remind past clients about your services.
Provide Regular Updates
Clients appreciate being kept in the loop about their orders. Consider sending mid-project updates to let your customers know that you’re actively working on their project. Good communication helps clients feel confident about their order and increases the likelihood of getting more work from same clients.
Extension
if you happen to have some problem completing your project on time communicate clearly with your client to avoid any problems. Don’t wait till last date because it will only damage your image as a freelancer also client may cancel the order and you may lose your project also result in deduction in your score board.
In the end, putting a little extra effort into communication can go a long way. More work often comes from clients who recognize and appreciate excellent service and attention to detail. A quick message or an added touch can show clients that you genuinely care about their project, which can make all the difference in encouraging them to return to you again for the future.
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