Delivering a project you completed is always a happy feeling, it’s a moment of accomplishment, satisfaction, and anticipation of payment. But sometimes things don’t go as planned and your delivery may not be accepted, or the Client may request revision with many big changes to the work you have already completed. When Clients’ expectations don’t match your delivery, it’s important to solve the situation professionally. Here’s a guide to help you solve this problem:
Stay Calm
It’s very common in the freelancing world for Clients to request changes. Even after spending your time and effort on an order, there may still be some points they want adjusted.
- A revision request doesn’t necessarily reflect the quality of your work.
- Remain calm and professional; clear communication is your best tool for resolving the situation.
Understand Their Feedback
Carefully read the Client’s feedback and requests for edits to point out their concerns.
- If their feedback is not clear, ask specific follow-up questions to understand their needs.
- If necessary, consider requesting an extension on the delivery date or offering a custom proposal to meet their expectations.
Solve Misunderstandings
If the Client’s requests go beyond the limitations of the Billboard, explain this politely.
- Break down the effort required for the requested changes.
- Suggest revisions that are reasonable within the agreement.
- As an expert in your service, provide professional recommendations to guide the Client towards the best solution.
Submit Revision
Once you understand the Client’s requested changes and can address them, proceed with the revisions.
- Use the **REDELIVER NOW** option on the order page.
- Upload the revised work to complete the delivery.
Avoid Pressure
- Do not pressurize your clients for good reviews.
- Focus on delivering quality and addressing their concerns.
Use Cancellation as a Last option
In some cases, canceling the order may be the only option left for the freelancers. If you decide to proceed with cancellation:
- Use the Resolution Center to start the cancellation.
- Contact Customer Support if further assistance is required.
If you happen to be stuck in a position like that, by following these steps, you can handle revisions and disagreement effectively, making sure to find a successful solution for both you and the Client.
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