Delivering a project you completed is always a happy feeling, it is a moment of accomplishment, satisfaction, and anticipation of payment. But sometimes things do not go as planned and your delivery may not be accepted, or the client may request revision with many changes to the work you have already completed. When clients’ expectations do not match your delivery, it’s important to solve the situation professionally. Here is a guide to help you solve this problem:
Stay Calm
It is quite common in the freelancing world for clients to request changes. Even after spending your time and effort on an order, there may still be some points they want adjusted.
A revision request does not necessarily reflect the quality of your work.
Remain calm and professional; clear communication is your best tool for resolving the situation.
Carefully read the client’s feedback.
If their feedback is not clear, ask specific follow-up questions to understand their needs.
If necessary, consider requesting an extension on the delivery date or offering a custom proposal to meet their expectations.
Solve Misunderstandings
If the client’s requests go beyond the limitations of the Billboard, explain this politely.
Break down the effort required for the requested changes.
Suggest revisions that are reasonable within the agreement.
As an expert in your service, provide professional recommendations to guide the client towards the best solution.
Submit Revision
Once you understand the client’s requested changes and can address them, proceed with the revisions.
Do not pressurize your clients for good reviews.
Focus on delivering quality and addressing their concerns.
If you think you are unable to complete the project you can always request the client to reduce the contract that will help you get paid for the work you have already done and can avoid your score dropping, it also help avoid bad feedback to your profile, but in some cases, canceling the order may be the only option left for freelancers. If you happen to be stuck in a position like that, by following the steps we mentioned above, you can manage revisions and disagreement effectively, making sure to find a successful solution for both you and the client.
Please note that if both client and freelancer opt for a reduction of contract our platform service fee will not be reduced it will be charged as per actual contract.
Related Articles
- Revisions
- Request Reduce a Contract
- Cancellations of Order